Frequently Asked Questions

What is the delivery time?

We ship your order within 2 working days.

I want to return my product.

That's possible. Check the page about returns

My material is not flat.

Sheet materials can warp due to differences in temperature and humidity.

My material is damaged.

It shouldn't be, we will replace it.

How will my package be delivered?

We ship your order via PostNL, which transfers the parcel to your local postal service. If your order is too large for a regular package, we will send it on a pallet. Pallets are delivered by various carriers, including DHL. In that case we'll contact you beforehand to discuss delivery.

Can I also pick up materials?

Yes, you can at Lasersheets Rotterdam.

Place an order online; orders are usually ready within 24 hours. The address is: Van Helmontstraat 23, unit 16 (Snijlab), 3029 AA Rotterdam.

Is it possible to deliver faster than 3 days?

No, you can't influence that speed. However, you can inquire about the expected delivery date because sometimes it may be quicker.

Can I order on account?

Yes, you can with a business account.

Read more about business accounts here.

Can I create a business account?

What materials do you recommend for schools?

MixCrates are very suitable for schools, because there are many different materials in one crate.

Read more about schools and makerspaces here.

Can I receive a sample?

We don't provide samples, but you can order small dimensions of each material to test.

Can you cut the material to a different size?

No, we don't cut to size. However, each material is available in several standard dimensions. You can submit a suggestion for other standard dimensions.

Can you cut the material to a different size?

No, we don't cut to size. However, each material is available in several standard dimensions. You can submit a suggestion for other standard dimensions.

Can I cut my material with a laser?

All the materials we offer can be laser cut, but whether your specific laser can cut through it depends on your machine. In general, the rule is: the heavier the material, the more power you need to cut it. The thicker materials we offer (MDF 9 mm and Poplar plywood 12 mm) can be reliably cut with a good quality 90W machine.

I am looking for a material, but it's not on the website?

Then, unfortunately, we don't have it for sale. You can send us a suggestion to include the material in our assortment.

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